FAQs
Frequently asked questions
If you don’t find the answer you are a looking for below then please feel free to call our team!
For Guests
Booking With Us
Booking your holiday rental villa with us is easy and secure. Our selection of holiday villas in Amed offers the perfect home-from-home for your Bali getaway.
Read the FAQs below to learn about our booking process, how to modify your reservation, and tips on what to do and where to go during your holiday in Amed.
For Owners
Property Management
Review our property management FAQs below to find all the information you need to know on how we can help you to manage your property’s potential in Amed.
From end-to-end rental management services to property maintenance and repairs, we partner with owners to deliver exceptional returns and peace of mind.
Booking with us FAQs
Welcome to our reservations help center.
Below you’ll find answers to common questions about booking your stay with us. From making modifications to understanding our policies.
Can’t find what you’re looking for? Contact Us and we will be happy to help.
Do you maintain gardens and pools?
Yes – our property management plan includes garden maintenance and swimming pool cleaning.
Do you offer rental management services?
Yes – our end-to-end rental management services take on the full responsibility of your rental business:
- Listing on up to 30 booking platforms
- Reservation management
- Guest communication
- Check-in / Check-out
- Cleaning and linen change
- Accounting and administration
You can review our property management services here.
Can you meet and greet my guests at check-in?
Yes – our staff will meet your guests to provide a guided tour of your property.
Will you manage guest turnover and linen change?
Yes – Our housekeeping staff cleans your villa and turn over the property in time to welcome your next happy guests.
Can I access information on my rental villa's performance?
Yes – You can log into your Owners Dashboard to monitor your reservation calendar and financial records.
Is my villa listed on Airbnb?
Yes – We promote your property on all the popular booking platforms including Airbnb, Booking.com, Vrbo, Agoda…and up to 30 leading platforms.
How does your booking system work?
We use the latest technology to manage your booking calendar to maximize exposure and to avoid double-bookings.
What about Guest communication?
All booking confirmations, inquiries and guest communications are seamlessly managed for prompt response times.
How do I receive my rental profits?
You will receive your profits monthly. Pay-outs are sent before the 15th day of the following month.
What are the costs of your services?
Our full property management service costs 20% of your monthly gross income. For example: If your monthly income from renting your villa is $10,000, then we take $2,000 and send $8,000 to your bank account.
Do I need to pay tax on my profits?
Yes – Our PMA Company is regulated under the laws of Indonesia. It is our responsibility to make sure that our clients do not get in trouble with the tax authorities.
Can you handle my tax returns?
Yes – This is part of our full property management service. We use an excellent, cost-efficient tax accountant to manage the tax returns of your rental profits.
Why should I trust you to manage my property?
We are the #1 property manager in Amed. Our office is based in Amed and our reputation is second to none.
Under our Parent Company, we have a strong management profile and demonstrate the ability to deliver high levels of client service standards.
Can you handle my tax returns?
Yes – This is part of our full property management service. We use an excellent, cost-efficient tax accountant to manage the tax returns of your rental profits.
Property management FAQs
Do you maintain gardens and pools?
Yes – our property management plan includes garden maintenance and swimming pool cleaning.
Do you offer rental management services?
Yes – our end-to-end rental management services take on the full responsibility of your rental business:
- Listing on up to 30 booking platforms
- Reservation management
- Guest communication
- Check-in / Check-out
- Cleaning and linen change
- Accounting and administration
You can review our property management services here.
Can you meet and greet my guests at check-in?
Yes – our staff will meet your guests to provide a guided tour of your property.
Will you manage guest turnover and linen change?
Yes – Our housekeeping staff cleans your villa and turn over the property in time to welcome your next happy guests.
Can I access information on my rental villa's performance?
Yes – You can log into your Owners Dashboard to monitor your reservation calendar and financial records.
Is my villa listed on Airbnb?
Yes – We promote your property on all the popular booking platforms including Airbnb, Booking.com, Vrbo, Agoda…and up to 30 leading platforms.
How does your booking system work?
We use the latest technology to manage your booking calendar to maximize exposure and to avoid double-bookings.
What about Guest communication?
All booking confirmations, inquiries and guest communications are seamlessly managed for prompt response times.
How do I receive my rental profits?
You will receive your profits monthly. Pay-outs are sent before the 15th day of the following month.
What are the costs of your services?
Our full property management service costs 20% of your monthly gross income. For example: If your monthly income from renting your villa is $10,000, then we take $2,000 and send $8,000 to your bank account.
Do I need to pay tax on my profits?
Yes – Our PMA Company is regulated under the laws of Indonesia. It is our responsibility to make sure that our clients do not get in trouble with the tax authorities.
Can you handle my tax returns?
Yes – This is part of our full property management service. We use an excellent, cost-efficient tax accountant to manage the tax returns of your rental profits.
Why should I trust you to manage my property?
We are the #1 property manager in Amed. Our office is based in Amed and our reputation is second to none.
Under our Parent Company, we have a strong management profile and demonstrate the ability to deliver high levels of client service standards.
Can you handle my tax returns?
Yes – This is part of our full property management service. We use an excellent, cost-efficient tax accountant to manage the tax returns of your rental profits.